Warranty

Product Warranty Terms

All carolina water tank products, when installed and maintained in accordance is warranted against defective materials and/or workmanship within 3 years from date of original invoice from factory. Should a defect appear within the warranty period, carolina water tank will repair or supply a new, equivalent tank in replacement thereof. carolina water tank advises against the use of the carolina water tank-brand for any other than holding water.

 

Exclusions and limitations

By purchasing at carolina water tank, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review carolina water tank warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

 

Third-party product

Products sold through the carolina water tank Online Store that do not bear the carolina water tank-brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless the third-part product is pre-installed in an carolina water tank product). carolina water tank Limited Warranty does not apply to products that are not carolina water tank-branded, even if packaged or sold with carolina water tank products. Please contact the manufacturer directly for technical support and customer service.

 

Warranty Service

We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product's merchantability or fitness for a particular purpose.

 

What isn't covered

The warranty will not cover product failure because you broke or damage it (any defect or malfunction that is caused as a result of misuse, failure to follow handling/installation  instructions, abuse or use with improper or faulty equipment). It doesn't cover incidental damages. Also, the warranty isn't any good after you open any product that isn't intended to be opened - please don't try and fix anything yourself, carolina water tank does not warranty or provide service or support for any of the third party products.

 

Documentation

To help ensure warranty claims are for genuine carolina water tank products, our technical support department may require a receipt to complete your claim. If a receipt is required, you will be emailed requesting a copy be attached and sent to us via email.

 

Repair and replacement

We will, at our discretion, repair or replace any product that proves to be defective in material or workmanship.

 

If you have problems or questions, call us at 1-800-290-tank(8265) or email us at store@carolinawatertank.com.